Desktop & Server Monitoring Agent: We monitor your desktops and servers 24/7, collecting system configuration, asset information (software and hardware), Microsoft patch status, hard drive statistics, and antivirus and anti-spyware information which allows for remote support of updates, patches, uninstall routines, maintenance, remote assistance and problem resolution.

Spyware Scan & Removal: Scanning runs seamlessly and automatically in the background daily to protect desktops against malware, spyware and worms.

Antivirus Validation: Your network is exposed to new threats every day. We'll monitor and manage all aspects of network security, antivirus software, firewall, and VPN, so you can feel assured about the safety of your information.

Preventative Maintenance: We make sure all patches and system updates are routinely applied to prevent your network from being compromised by viruses, hackers, and other malevolent attacks. It’s the best solution for decreasing downtime and keeping security tight.

Asset Management & Inventory Reporting: We maintain and keep track of everything in your network and develop a comprehensive inventory of desktops, servers, software, network configurations, IT asset audits, license compliance and assisting in upgrade planning so that you can always rely on your system.

Security Patch Management: We have a custom built-in engine to scan your network for missing security patches which is applied automatically to each workstation scheduled throughout the week.

Automatic Desktop Cleanup: Your desktop is cleared of all temporary files, internet debris and cookies on a routine basis to keep your workstation in good health.

Remote Management: We can access your desktop remotely to provide support in seconds which provides a fast and cost-effective means of problem resolution.  We can determine if an on-site visit is really required.  No more waiting on a tech to arrive at your business to assess the problem.

Wellness Visits: Our dedicated Technology Consultant will deliver and review with you a quarterly update on the health of your network, including results, up-time, a history of incidents,  and proactive maintenance to give a detailed account of all activities.

Block Rate Discounts: We offer reduced-rate blocks of hours delivered by our experienced IT Team for out-of-scope support and special IT projects.

Priority Response: Once you report an issue to our Support Team, you will receive priority response which is typically less than 90 minutes. Our Standard Works plan strives for less than 4 hour response time.

Not Included

No Charge for On-site Visits: For installing and configuring new hardware purchased through Capstone, we can schedule a time to go on-site and setup new devices to your network at no charge!

Internet Filtering: We help make the Internet safer, faster, smarter and more reliable for you. Our internet filtering options offers a set of features custom-tailored to you. You have the option to block dozens of catergories on your networks. From social networking to job sites, from gambling to video sharing, from webmail to alcohol and more. You make the choice about what's "appropriate" for your employees.

Unlimited User Support / Help Desk: Call our Help Desk if you need help with business applications, Microsoft Office, and etc., like how to setup a mail merge or create a formula in Excel.  Our experienced team can assist you in a wide array of applications, formulas, training and special projects.

Vendor Management: Leave the nerd-speak to us. If your internet or wireless devices are down, contact us and we'll call your internet or wireless vendor to resolve the issue.  In most cases, we can resolve the issue faster and smoother than if you were to call the vendor yourself.  Your time is valuable and this feature allows you to use that time towards growing or improving your business.

Not Included

Not Included

Virtual CIO: We help you make the right IT strategies and spending decisions.  As your “Virtual CIO”, we will work with the executive management to develop an IT strategy, implement IT projects, execute IT operations and all aspects IT related.

Not Included